Privacy Policy – 365vegas Pakistan Casino & Betting Platform

1Introduction & Who We Are

365vegas is the operator of the online gaming platform available at https://365vegas.app. For the purposes of this Privacy Policy, 365vegas acts as the data controller — meaning we are responsible for deciding how and why your personal data is collected and processed.

We take our responsibility to protect your data seriously. Pakistan has a growing digital economy and an increasingly mobile-first population, and we recognise that Pakistani players are rightly becoming more conscious of how their personal information is handled online. This policy is our commitment to full transparency on that subject.

If you have any questions about data privacy at 365vegas that are not answered here, our support team is available 24/7 via live chat and email. We will always respond in plain language — in Urdu or English, whichever you prefer.

2What Personal Data We Collect

365vegas collects personal data in the following categories. We only collect what is genuinely necessary for the purposes described in this policy — we do not collect data speculatively or for reasons unrelated to operating your account and keeping the platform secure.

2.1 Registration Data

• Full name (as it appears on your CNIC or official identity document)
• Date of birth (used to verify you are 18 or over)
• Email address
• Pakistani mobile phone number
• Residential address
• Username and encrypted password

2.2 Identity Verification Data

• Copy of your CNIC or other government-issued identity document
• Proof of address (utility bill, bank statement or similar)
• Proof of payment method (Easypaisa account screenshot, JazzCash confirmation or similar)

2.3 Financial Data

• Deposit and withdrawal transaction records (amounts, dates, payment methods)
• Payment method identifiers (mobile wallet numbers, masked card numbers, bank account details for IBFT)
• Account balance history

2.4 Gaming & Betting Activity Data

• Bets placed, games played, session duration and frequency
• Game results, winnings and losses
• Responsible gaming tool usage (deposit limits set, self-exclusion history)

2.5 Technical & Device Data

• IP address and approximate geographic location
• Device type, operating system and browser type
• Session timestamps and platform navigation data

2.6 Communications Data

• Live chat transcripts and support ticket history
• Emails sent to and received from 365vegas
• Responses to surveys or promotions (where you choose to participate)

3How We Collect Your Data

365vegas collects your personal data through the following channels:

• Directly from you: When you register an account, complete verification, make a deposit or withdrawal, contact support or participate in a promotion.
• Automatically during your use of the platform: Through cookies, session tracking and standard web server logs that record technical data about how you access and interact with 365vegas.
• From payment processors: Transaction confirmation data from Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card payment partners is received to verify deposits and withdrawals.
• From identity verification services: Where we use third-party services to assist with document verification, those services may provide confirmation results to 365vegas.

4How We Use Your Personal Data

365vegas uses your personal data for the following purposes. Each use is tied to either a legitimate operational need, a legal obligation or your explicit consent:

5Legal Basis for Processing

Every instance of data processing at 365vegas is carried out under one of the following legal bases:

• Contract performance: Processing your registration data, verifying your identity and processing payments are all necessary to perform the contract between you and 365vegas when you create an account.
• Legal obligation: Identity verification, age verification and anti-money laundering checks are required to comply with applicable legal and regulatory obligations.
• Legitimate interests: Fraud detection, platform security monitoring and responsible gaming monitoring are carried out on the basis of our legitimate interest in protecting the platform, our players and the integrity of our operations.
• Consent: Where we send promotional communications or use non-essential cookies, we do so on the basis of your consent, which you may withdraw at any time.

6Who We Share Your Data With

365vegas does not sell your personal data. We do not share your information with advertisers or unrelated third-party businesses. We share data only in the following limited circumstances, and only to the extent necessary:

6.1 Payment Processors

When you make a deposit or withdrawal, your transaction details are shared with the relevant payment processor — Easypaisa, JazzCash, NayaPay, SadaPay, your bank (for IBFT) or the card payment network (for Visa/Mastercard transactions). These processors operate under their own privacy policies and are bound by their own data protection obligations.

6.2 Identity Verification Providers

Where a third-party service is used to assist with CNIC or document verification, your identification documents are shared with that service securely for verification purposes only. The results are returned to 365vegas and the documents are not retained by the verification provider beyond the period required to complete the check.

6.3 Fraud Detection & Security Partners

Technical and behavioural data may be shared with specialised fraud detection and cybersecurity services in order to protect the platform and all players from fraudulent activity. These partners are contractually prohibited from using your data for any purpose other than the service they provide to 365vegas.

6.4 Legal Authorities

365vegas may disclose personal data to law enforcement or regulatory authorities where required by law, where we receive a valid legal request, or where we believe disclosure is necessary to prevent fraud, protect the safety of players or defend legal claims.

7Cookies & Tracking Technologies

365vegas uses cookies and similar tracking technologies to operate the platform, remember your preferences and improve your experience. A cookie is a small text file stored on your device when you visit a website. Here is a breakdown of the types of cookies we use:

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent 365vegas from functioning correctly. Disabling other cookie types may affect how well the platform remembers your preferences.

8How Long We Keep Your Data

365vegas retains personal data for as long as your account is active and for a reasonable period thereafter in order to comply with legal obligations, resolve disputes and enforce our agreements. The specific retention periods we apply are as follows:

• Account and identity data: Retained for the full duration of your account and for a minimum of five years after account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years to comply with financial record-keeping obligations applicable to online payment processing.
• Gaming activity records: Retained for three years from the date of each session, unless required for longer by a dispute, legal investigation or responsible gaming review.
• Communications data: Support chat transcripts and email records are retained for two years to allow us to refer back to previous interactions if a related issue arises.
• Technical and device data: Retained for up to 12 months in aggregated form for platform performance analysis.

When data is no longer required, it is securely deleted or anonymised. We do not keep personal data "just in case" — every piece of data we hold has a defined retention period and a defined deletion process.

9How We Protect Your Data

365vegas takes data security seriously and employs multiple layers of protection to keep your personal and financial information safe:

• SSL Encryption: All data transmitted between your device and the 365vegas platform is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser address bar confirms this is active whenever you use 365vegas.
• Password Protection: Your account password is stored as a one-way encrypted hash. Even 365vegas staff cannot see your password in plain text. We strongly recommend using a unique, strong password for your 365vegas account.
• Two-Factor Authentication: 365vegas supports two-factor authentication (2FA) as an additional layer of account security. We encourage all players to enable this from their account settings.
• Access Controls: Internal access to player data at 365vegas is restricted on a need-to-know basis. Support staff can access what is necessary to help you. Financial data is subject to additional access controls.
• Fraud Monitoring: Automated systems monitor account activity around the clock for signs of unauthorised access, unusual transaction patterns or other indicators of fraud.
• Regular Security Reviews: Our technical infrastructure is reviewed regularly to identify and address potential vulnerabilities before they can be exploited.

10Your Data Rights

As a 365vegas player, you have the following rights regarding your personal data. You can exercise any of these rights by contacting us at support@365vegas.app or via live chat. We will respond to all data rights requests within 30 days:

11Children's Privacy

365vegas is strictly an adult platform. You must be 18 years of age or older to register and use any feature of the platform. We do not knowingly collect personal data from anyone under the age of 18.

During registration, all players are required to confirm they are 18 or over and to provide a date of birth. Where we have reason to believe that a player may be underage, we will immediately suspend that account, request identity and age verification documentation and — if the player is confirmed to be under 18 — permanently close the account and return any deposited funds to the original payment method after deducting any winnings generated.

If you are a parent or guardian and you believe a minor has created a 365vegas account, please contact us immediately at support@365vegas.app with the details so we can investigate and take action promptly.

12Changes to This Privacy Policy

365vegas may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes — meaning changes that significantly affect how your data is collected or used — we will notify you by email to the address registered on your account and update the "Last Updated" date at the top of this page.

For minor clarificatory changes, we may update the policy without direct notification but will always keep the current version available on this page. We encourage you to review this page periodically so that you remain informed about how 365vegas handles your personal data. Continued use of the platform after any changes take effect constitutes your acceptance of the updated policy.

13Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how 365vegas handles your personal data, please get in touch. Our support team is available 24/7 and responds in both Urdu and English: